Catherine Holliday founded the Centre for Community-Driven Response (CCDR) to embed patient experience as a core pillar of health policy, alongside clinical and economic evidence. Through the creation of the PEEK (Personal Experience, Expectations, and Knowledge) protocol, she has built one of the world’s largest repositories of patient experience data – over 2,000 interviews shaping strategies across countries and ensuring patients become active hosts in their own care. Catherine also pioneered the Pathways Specialist Nurse Service, a nurse-led Telehealth model delivering triage, assessment, and education to underserved, crisis-affected, and remote communities. Her model redefined Telehealth in nursing, expanding access for people with disabilities, mental health conditions, and chronic diseases in low-resource settings. Catherine was named one of the WHO’s 100 Outstanding Women
Nurses and Midwife Leaders (2020), received the Australian Health Minister’s Award for Nursing Trailblazers (2022), and was honored with the President’s Award for Legacy Contribution by the Australian Primary Health Care Nurses Association (2024).